Tuesday, October 11, 2011

Cain: The Godfather's years

Omaha.com

Excerpts:
  • Some of those who worked with Cain during his 13 years in Omaha say he was a hands-on leader of a team of managers and shares credit for stabilizing the company, particularly for his inspiration and his focus on marketing strategies that worked.
  • But Tim McMahon, who was Godfather's marketing director under founder Willy Theisen, told The World-Herald that Cain, though charismatic, "simply doesn't register as a significant force" in Godfather's success.
  • that it was longtime executive Ronald Gartlan, now CEO, "who provided the operational stability and focus on customer satisfaction over the long haul."
  • In the recent interview, Cain called Gartlan "my key guy."
  • He fired some managers, hired some new ones and promoted others, including Gartlan.
  • Gartlan came to Godfather's as an accountant brought in from the firm then known as Coopers & Lybrand to prepare for a public sale of stock in 1982. By the time Cain arrived in 1986, Gartlan already had solid franchise experience,
It looks like Cain could have fired Gartlan, but he promoted him instead.  Therefore, Cain recognizes talent and promotes it.  That should be in his favor as an executive.  He also was in on the turnaround of Burger King, so there was a pattern of successful turnarounds.

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