Friday, December 30, 2016

The Customer-Employee Challenge - by Robert Ringer

The Customer-Employee Challenge - by Robert Ringer: For many years, I felt a moral obligation to inform business owners whenever I thought they had a personnel or customer-service problem they may not recognize. I say moral obligation, because I, for one, have always been grateful when a customer — or anyone, for that matter — took the time to call to my …


People don't want to hear negative things, even if it is constructive criticism.  You have to be "nice" these days.

It is the sign of the times.

How do you make people be good?  You cannot.  It is something they have to want for themselves.

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